Data Security Policy
1. Introduction
Our company, specializing in bathroom waterproofing, takes the protection of our clients’ personal information very seriously. In accordance with Law 25 on the protection of personal information in the private sector, we have implemented this security policy to ensure the confidentiality, integrity, and availability of the personal data we collect and process.
2. Policy Objectives
This policy aims to:
- Ensure the protection of our clients’ personal information, especially data collected during service requests or quotes.
- Comply with the principles of Law 25 and the Quebec Privacy Commission.
- Guarantee that all information is handled with the highest level of security and confidentiality.
3. Collection of Personal Information
When using our services, we collect certain personal information, including:
- Name, address, phone number, and email address.
- Details regarding requested services (e.g., types of repairs or waterproofing needed).
- Information related to emergency management, such as 24/7 service requests.
4. Use of Personal Information
The collected information is used solely to:
- Provide and customize our waterproofing services.
- Process quote requests and manage client relationships.
- Provide support in case of emergency services (24/7 repairs).
- Ensure effective communication about our services and promotions.
5. Security of Personal Information
We implement physical, administrative, and technical security measures to protect your information, including:
- Encryption of sensitive data transmitted and stored.
- Restricted access to personal information to authorized employees only.
- Regular training of our staff on best data security practices.
6. Access to Personal Information
Clients have the right to access their personal information and request its correction or deletion, in accordance with Law 25. To exercise this right, please contact us through the following means:
- By email at siliconemonsieur@gmail.com
personal information
We retain personal information for the duration necessary to provide our services and manage legal obligations, after which it is deleted or anonymized.
8. Sharing of Personal Information
We do not share our clients’ personal information with third parties, except in the following cases:
- If required by law or by competent authorities.
- With trusted partners in the execution of services, subject to their commitment to protect personal data.
9. Employee Responsibilities
All employees must adhere to this security policy and follow the procedures in place to ensure the confidentiality and security of personal data. Any breach of this policy may result in disciplinary action.
10. Policy Changes
We reserve the right to modify this security policy in response to changes in legislation or our business practices. Any changes will be posted on our website and communicated to our clients.
11. Contact
For any questions regarding this policy or to exercise your rights related to your personal data, please contact us at:
- Email: siliconemonsieur@gmail.com
.